Refund Policy

Last updated: 6 October 2026

We want every AG Quick Bite order to be right. If something goes wrong, here is how refunds work.

When you get a full refund

• The order is cancelled by us (item unavailable, outside the delivery area, branch closed).
• You cancel before the kitchen starts preparing the order (see the Cancellation Policy).
• The order is not delivered for reasons on our side.
• You were charged twice, or charged for a failed order.

Partial refund or replacement

• A missing, wrong or damaged item — report it within 2 hours of delivery or pickup, with a photo where possible. We replace the item or refund its price.
• Quality problems — tell us within 2 hours; we review each case and offer a replacement, refund or store credit.

Not refundable

• Orders prepared and delivered correctly as ordered, where the complaint is about personal taste.
• Orders that could not be delivered because the customer was unreachable or the address was wrong.
• Coupon or deal discounts (refunds are for the amount actually paid).

How refunds are paid

• Card / online wallet payments — back to the same card or wallet. We issue the refund within 3 working days; your bank or wallet may take 5–14 working days to show it.
• Cash payments — in cash at the branch, or as wallet credit in the app if you prefer.
• App wallet — credited back to your wallet immediately.

How to request a refund

Call +01747413273 or e-mail lorem@ipsum.com with your order number. Support hours: Every day, 11:00 AM – 11:00 PM.