Cancellation Policy

Last updated: 6 October 2026

Cancelling your order

• Before the order is confirmed and cooking starts — cancel free of charge in the app (Orders → your order → Cancel) or by calling the branch. Online payments are refunded in full.
• After cooking has started — the order can no longer be cancelled, because the food is prepared fresh for you.
• Scheduled orders — can be cancelled free of charge up to 1 hour before the scheduled time.

When we cancel

We may cancel an order if an item is unavailable, the address is outside our delivery area, the branch has to close unexpectedly, the payment fails, or we cannot verify the order. You will be notified, and any amount paid online is refunded in full.

Repeated cancellations

Accounts with repeated late cancellations or undelivered cash orders may be limited to online payment.

Contact

Phone +01747413273 · lorem@ipsum.com